FAQs

    1.Q:What payment methods do you accept?
       A: We accept PayPal and Visa,MasterCard,American Express,Diners Club,Discover credit card payment methods.

    2.Q:How do I know what size to order?
       A: We recommend that you check the size chart provided on each product page. You can also email us at service@rekine.com for further assistance.

    3.Q:How to pay for order with Paypal?

       A:Step 1
    Add to Cart & Fill in your Basic Information and Coupon Code.
    (If you have a PayPal Account, just click "PayPal" Button to Pay)
    Step 2
    Choose the Shipping Method
    Step 3
    Choose your Billing Address and Click "Complete order" Button.
    Step 4
    Find the PayPal's Pop-up.
    (If you have a PayPal Account, you can Log In and Pay directly.)
    If not, you can click "Pay with Debit or Credit Card" Button to Pay with your Cards.
    Step 5
    Pay with your Debit or Credit Card (Fill in the related information as well)

    4.Q: Can I cancel my order?
       A: Yes, you can get a full refund if you cancel your order within 24 hours of purchase or before shipping. Once the order has been shipped, we won't be able to fulfill cancellation requests.

    5.Q: Can I make changes to my order after it has been placed?
       A: If you want to make any changes, please contact our Customer Service team at service@rekine.com as soon as possible. If the order has already been shipped, changes won't be possible.

    6.Q:How long will it take for my order to arrive?
       A:The time you receive your order is the sum of the order processing time and shipping time, if you order a pants it will need 1-3 business days of processing time and then 9-15 business days of shipping time. Therefore, you can expect to receive it in 10-18 business days.
    7.Q:Can I track my order?
       A: Yes, once your order has been shipped, you will receive an email with a tracking number that you can use to track your package.
    8.Q:Can I return an item if I am not satisfied with it?
       A: We accept returns within 30 days from the date of purchase. The item must be in its original condition with the tags attached. You can also email us at service@rekine.com for further assistance.

    9.Q: How long does it take for the refund to reflect in my account?
       A: Once we receive the returned goods, processing refunds can take up to 7 business days to reflect in your account due to varying processing times between payment providers.

    If you have any further queries, please feel free to contact us via phone or email, and we will get back to you promptly.

    Tel : +86 183 3656 6818

    E-Mail : service@rekine.com

    Company:Xiantao Qili Electronic Commerce Co., Ltd.

    Company Address : No.649, Group 4, Huangjing Village, Longhuashan Office, Xiantao City, Hubei Province,China

    Working Time : Mon - Fri 09:00-18:00(UTC+8)

    On the business day, we will back to you within 24 hours